Shipping & Delivery Policy

• All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and national holidays).
• Orders placed before 12:00 PM IST are typically dispatched the same business day.
• You will receive a confirmation email and WhatsApp message with your tracking link as soon as your order leaves our facility.

To support your consistent clinical routine, we offer prioritized shipping on all orders.

• Prepaid Orders: Free Express Shipping on all orders, regardless of the cart value.
• Cash on Delivery (COD) Orders: A flat ₹50 convenience fee applies to all COD orders to cover additional courier handling and cash collection charges.

Once dispatched, you can track your shipment in real-time. Click the tracking link provided in your dispatch email or WhatsApp notification. Please allow up to 24 hours for the courier tracking portal to update active transit status.

Our formulations contain potent, science-backed actives. Every EARTHLYF package is prepared using secure, temperature-resistant, and impact-proof packing materials to ensure the integrity of the active ingredients is maintained during transit.

• Our courier partners will make up to three (3) delivery attempts.
• If you are unavailable to receive the package, please coordinate with the delivery agent using the contact details provided in your tracking link.
• If a prepaid order is returned to us due to an incorrect address, non-availability, or rejection, a re-shipping fee of ₹100 will apply to dispatch it again.

We enforce strict quality control before dispatch. However, if your order arrives damaged, leaking, or tampered with:

1. Do not accept the package if the outer seal is visibly broken.
2. If damage is discovered after opening, take clear photos or a brief unboxing video.
3. Email us at care@earthlyf.com or WhatsApp us at +91 6268613068 within 48 hours of delivery.
4. Our team will immediately authorize a free replacement.

For clinics, salons, and distribution partners ordering in wholesale quantities:

• Standard D2C shipping rates do not apply.
• Bulk orders are dispatched via dedicated surface cargo partners (e.g., Delhivery Surface, Safexpress) to optimize logistics costs.
• Transit times for bulk cargo are typically 5 to 9 business days depending on the state.
• Your assigned EARTHLYF account manager will share the specific freight invoice and cargo tracking details at the time of dispatch.