Refund Policy
Please read our refund & cancellation guidelines carefully
Order Cancellation & Charges
If prepaid orders are canceled before dispatch, the refund will be processed after a deduction of transaction charges (5% of order value). If canceled after dispatch, actual courier charges will be deducted (calculated as per the delivery pin code).
Partial COD Confirmation Advance
For Cash on Delivery orders, a nominal confirmation deposit of ₹40 is required to reserve your order and initiate dispatch.
- Refundable Case: If the shipment fails to reach your delivery location due to a logistics failure, courier issue, or unserviceable PIN code, the advance amount will be refunded to your original payment method within 5–7 business days.
- Non-Refundable Case: Once the parcel reaches your designated address/city and delivery is refused, rejected at the doorstep, or cancelled after dispatch, the advance amount is strictly non-refundable to cover non-recoverable two-way freight and handling costs.
Defective or Damaged Products
In case there is a problem with the product, we will replace the product or refund the entire amount plus return shipping charges. Please note that we must be notified of the issue via Phone or Email (care@earthlyf.com) within 24 hours of you receiving the product.
Unboxing Video Mandatory
Customers are requested to have an unboxing video ready for claim validation and review by our inspection team.
Refund Processing & Timelines
Once bank details are shared, the refund will be initiated and the amount will reflect in your bank account within 7-10 working days.
Customer Support Helpdesk
Need assistance with your cancellations, returns or refunds? Get in touch with us:
WhatsApp / Phone: +91 6268613068